Terms and Policies
The terms and policies that apply when you use Qoosi.
Refund Policy
Last updated on November 2, 2026
This Refund Policy explains when you can get a refund for purchases on Qoosi. It is part of the User Agreement and should be read with the Payment and Subscription Policy. Nothing in it takes away any refund or withdrawal right you have under the law of your country.
You can request a refund of credits you have not used within 7 days of buying them. Only the owner or a manager of the wallet can make the request.
The credits leave the wallet while we review the request, and they are returned to it if we decline. If we grant it, credits bought by card are refunded to the original payment method. Your bank or card issuer may take a few business days to show the refund.
If a refund is granted after some of the credits were used, the wallet balance may become negative until it is topped up, as the Payment and Subscription Policy describes.
If you bought credits through the App Store, Apple decides your refund under its own policy. When Apple asks, we share information about how you used those credits to help it decide; by requesting an App Store refund, you agree to this. If Apple does not offer in-app refunds in your region, request one on Apple’s website. We update your credits when Apple decides.
If you bought credits through Google Play, Google Play refunds the whole purchase, so all the credits from that purchase leave your wallet.
We may remove credits that were refunded by a store, including credits refunded after you used them.
The following are not refunded, except as section 4 describes:
- Credits you have already used, including credits spent on a plan, a boost, or posting days;
- A plan, or the remaining part of a plan’s term, after you have bought it. To stop a plan from renewing, turn automatic renewal off before the term ends;
- Evaluation and promotional credits;
- Unused allowances, such as messages, candidates, submissions, or posting days, when a period or plan ends;
- Credits or plans in an account or wallet that we closed or restricted because it breached the User Agreement, or that were bought by fraud;
- Fees when you close your account yourself.
We refund a fair amount for the unused part of a Paid Service if we discontinue it, if we close your account without cause, or if the law requires a refund.
If you are a consumer in the EEA, the UK, or another place that gives a right to withdraw from distance purchases, credits are digital content that we supply as soon as you buy them. By buying, you ask us to supply them at once and acknowledge that you lose that right for credits once you use them. For credits you have not used, you keep the refund right in section 1, and any longer period the law gives you.
To ask for a refund, or if you have a question about one, write to info@qoosi.com with the wallet and the purchase concerned. We answer within a reasonable time and tell you our decision and the reason for it.
