Terms and Policies

1.1. Credits

Looking for work and posting a profile on Qoosi are free. Paid Services are paid for with credits, which you hold in a wallet. You buy credits in packs, and the price of each pack is shown in your currency before you pay.

Credits are prepaid credit for Qoosi services. They are not money, a deposit, or electronic money, they earn no interest, and they cannot be exchanged for cash except as the Refund Policy provides or the law requires. Qoosi is not a bank or a payment institution.

Credits can be used only on Qoosi and the platforms the wallet is set up for. You may not sell, lend, barter, or transfer them outside the Services, and any attempt to do so is void. If your account is closed because of fraud or a serious breach, the credits in it may be forfeited, to the extent the law allows.

1.2. Evaluation and Promotional Credits

We may offer free evaluation credits so that you can try Paid Services before you pay. We decide who is eligible and how many credits are given, and they are held in a separate Evaluation wallet. Evaluation and promotional credits have no cash value, cannot be refunded, are subject to the terms shown when they are offered, and may expire. We may change or stop the offer, and take back credits that were obtained by abuse, for example through several accounts.

1.3. Wallets

A wallet holds credits and pays for the Paid Services it is used for. A wallet can belong to you or to a company or team, and it carries the billing details that appear on its invoices and receipts.

The owner of a wallet decides who else can use or manage it. Members of a wallet have roles, such as owner, manager, treasurer, and member, with different permissions. Anyone you let spend from your wallet does so with your authority, and the owner of the wallet is responsible for everything spent from it. If you delete a wallet, or leave one, you lose access to the credits in it.

2.1. Plans

Qoosi offers plans such as Blue Tick, Private Space, Job Post, Company Visibility, Job Seeker, Recruiter, and Recruitment plans. Some plans come in tiers, and some are offered for a month or a year. Before you buy, we show you the price in credits, the term, and what the plan includes. You choose the wallet to pay from.

2.2. Automatic Renewal

When you buy a plan, you can choose whether it renews automatically. If renewal is on, the plan renews at the end of each term for the same length of term, and its then current price is charged in credits to the wallet you chose. By turning renewal on, you authorize us to make that charge at the start of each term until you turn renewal off.

You can turn renewal off at any time in the plan’s settings. The plan then stays active until the end of the term you have already paid for. If the wallet does not hold enough credits at the time of renewal, the plan does not renew, automatic renewal is turned off, and we notify you. Where the law requires, we remind you before a yearly plan renews.

When a plan ends, its features stop. Your account, profile, and company page stay.

2.3. Plan Limits

Plans may include limits, such as a number of messages, candidates, submissions, boosted views, posting days, or team members for each period. Limits reset as described in the plan, using Coordinated Universal Time (UTC). Unused allowances do not carry over to the next period, end when the plan ends unless the plan states otherwise, and have no cash value. Where a plan belongs to a company or team, its limits are shared by everyone who uses it.

2.4. Job Posting Days

Posting, extending, or reopening a job uses posting days from an active Job Post plan. Days used for a job are not returned if you later shorten, close, or delete it, or if we remove it for breaching the User Agreement.

2.5. Boosts and Visibility

Some plans boost your jobs, profile, or company page, so that they appear higher in lists and search results, up to a number of views each day set by your plan. Boosted content may be labelled as such. A boost improves visibility only: Qoosi does not guarantee any number of views, applications, candidates, interviews, offers, or hires.

3.1. Buying Credits

On the web you pay by card through our payment provider, and the payment methods available to you are shown at checkout. In the iOS and Android apps you buy credits through the App Store or Google Play. Where the law requires it, taxes such as VAT are added and shown before you pay. Your card issuer, the stores, and our payment provider may charge fees or apply terms of their own.

3.2. App Store and Google Play Purchases

• Apple or Google, and not Qoosi, charges you, handles your payment details, and decides which payment methods you can use. We never see your card number.
• The purchase is made with your Apple ID or Google account, and the store’s terms, price, currency, and taxes apply. Prices can differ between the apps and the web because of store fees and local taxes.
• The store sends your official receipt. We add the credits to the wallet you choose and keep a record of the purchase.
• Plans on Qoosi are never charged by Apple or Google. They are paid with the credits in your wallet, as section 2 describes, so you cannot manage them in your store account.
• If you did not authorize a purchase, contact Apple or Google first, because they control the charge, and then write to us so that we can adjust your wallet.

3.3. Using Credits

Credits are taken from the wallet when you pay for a plan or another Paid Service. If a wallet does not have enough credits, the payment does not go through, and you can top the wallet up or choose another one.

3.4. Transfers

Where the Services offer it, credits can be moved between wallets on Qoosi. Check the recipient before you confirm. A completed transfer is final, and Qoosi is not responsible for a transfer to the wrong wallet.

For card payments, Acmenia issues the invoice. For purchases through the App Store or Google Play, the store sends your official receipt, and we keep a record of the purchase in your wallet. A refund is recorded as a refund record. Your wallet shows your credit balance and its history.

If you need an invoice in a company’s name, set its legal name, address, and tax details in the wallet’s billing details. You are responsible for their accuracy, and we do not reissue an invoice with different details except as the law requires.

We may change our prices going forward. A price change does not affect a term you have already paid for, and we give you reasonable notice before a new price applies to a renewal. Prices may include or exclude taxes, as shown at checkout, and you are responsible for any taxes that apply to your purchase, other than taxes we must collect.

If a payment is reversed, charged back, or found to be fraudulent, we may remove the credits or plan it bought and suspend the account or wallet until it is resolved. If you think a charge is wrong, write to us first at info@qoosi.com, because we can usually fix it faster than your bank.

We may refuse, delay, limit, or reverse a payment or transfer, ask you to verify your identity, or suspend a wallet if we reasonably suspect fraud, money laundering, a sanctions breach, or other unlawful use, or if the law requires it. You confirm that the funds you use are lawful and yours to use.

If a refund, reversal, or chargeback leaves a wallet owing credits, the balance may become negative. You must settle it, and we may take it from your next top-up and limit Paid Services until it is cleared.