Job Description

Responsibilities:

·        Provide field service on machinery and system sales & support (maintenance, installation & commissioning & training, troubleshooting & repair)

·        Provide after-sales service for customers within agreed response time

·        Work with the service sales team to prepare service contracts or service proposals to customers

·        Maintain a service history register for all relevant equipment to the company’s internal SSA system

·        Recommend appropriate spare parts and service proposals to customers with the objective of minimizing lead time for trouble-shooting

·        Provide excellent customer service, listening carefully to customers’ concerns and addressing issues until customers are satisfied

·        Update and maintain assigned machines per manufacturer specifications

·        Maintain parts inventory, personal library of machine manuals, company-assigned laptop and tools

·        Other tasks or assignments from Technical Manager

Requirements:

·        Hands-on and possess good knowledge and troubleshooting skills

·        Minimum NITEC/Diploma in Engineering (Mechanical, Electrical or Mechatronics)

·        Minimum 3-5 years of relevant working experience in mechanical & electrical troubleshooting

·        Knowledge of PLC programming & troubleshooting, or AutoCAD experience is advantageous

·        Proficient in computer knowledge (MS Office)

·        Team player, self-motivated, proactive, and able to work independently

·        Must be customer-orientated and willing to take challenges

·        Possesses Singapore Class 3 Drivers’ License, preferably with own vehicle