The Job.

•  Inbound support (e.g. technical assistance and advice on Smart Mobility and E-Performance Services for both customers and dealers, such as administration of customer accounts, registration or operating issues, charging network, parking services, Porsche Drive, etc.)
•  Cross-sales (e.g. clarification of contract-related questions, extending subscriptions, etc.)
•  Outbound support (e.g. related Smart Mobility or e-Performance Services)
•  Case monitoring (Monitoring, handling and - if necessary – escalation of open cases)
•  Response Card (e.g. handling of response cards, administration of opt.-ins and opt.-outs)

We celebrate successes and reward our people for the hard work they do every day.

•  Competitive wages
•  Performance bonus
•  40 hours/ week
•  Private healthcare & dental insurance (after six months of employment)
•  Fun and engaging company-wide initiatives; like our SitelFit wellness program

Our selection.

•  German native/ proficient level
•  English advanced level (minimum C1)
•  No employment termination due to just cause in work history
•  Knowledgeable in Windows-based and Microsoft Office Applications
•  Secure handling of IT systems
•  Excellent listening and written/oral communication skills in supported languages
•  High passion for automotive topics and digital technologies
•  Make empowerment business decisions with little guidance
•  Demonstrate out of the box thinking in order to resolve customer concerns
•  Proficient documentation and note-taking; must be able to clearly document information
•  Maintain a clear understanding of policy and procedures and warranty coverage
•  Understand the geography of the respective markets working for and being able to identify regions and provinces