RESPONSIBILITIES:

• Resolve existing customers cases in a courteous and timely manner while ensuring that all necessary information, options and acceptable solutions are provided.
• Demonstrate good judgment towards complex situations by negotiating and making decisions when is needed.
• Make sure that all customers inquiries are properly and efficiently handled by arranging returns, exchanges, refunds and other services
• Partner with affiliated service providers to resolve customers cases.
• Provide customers with a forum to express their concerns and react in a professional and empathetic manner.
• Ensure a seamless customer service experience by properly documenting the customers’ issues, discussions, and negotiations.
• Use available resources to educate yourself on products, services, and customer interaction techniques.
• Support the team with any additional duties, as required.

PERSONALITY TRAITS;

• You are a people-person and can strike up a conversation easily
• You can juggle multiple priorities while keeping a smile on your face
• You have amazing attention to detail and are consistent in your approach
• You love customers and are confident in communicating with them in a polite and friendly manner
• High stress tolerance — thrives in a high-pressure environment