What you’ll be doing - Keeping abreast of client and company strategy/developments and maintain awareness of contact centre industry developments - Delivering solutions in line with client expectations and agreed budgets and timelines. - Ensuring all products and services are built to an appropriate level of quality for the stage. - Effectively planning and managing projects and project resources. - Identifying and proposing solutions for budgetary and resourcing constraints. - Working collaboratively with internal and external Project Managers - Ensuring all products and services are built to an appropriate level of quality for the stage - Actively participating in the IT Delivery Manager and Project Manager communities, sharing skills and knowledge and bringing in best practice. - Proactively build and develop strong relationships with other departments (Operations, Training, Resource & Planning and Facilities etc.) to enhance working practices.

What you’ll need - Graduate or higher - Experience of delivering IT Infrastructure solutions including cloud, networks, telephony, servers, desktops, and mobile devices. - Must demonstrate, understand and comply with all legislative requirements including but not limited to FSA, CCA, DPA, OFCOM, OFGEM, PCI/DSS and ISO27001. - Proven written, oral communication and influencing skills to and with senior management teams - Exceptional time management and organisational - Strong attention to detail as well as excellent analytical and numerate skills. - Ability to multi-task and work on own initiative, and delegate decision making where appropriate. - Experience of integrating open source solutions and packaged applications. (Preferred) - Proven experience using project management methods (Agile and/or PRINCE2). (Preferred) - Understanding of on premise versus cloud hosted infrastructure. (Preferred) - Clear credit, disciplinary and criminal records - Internal applicants need to be in their current role for at least 6 months in order to be considered for this role.