As a Customer Service Advisor , you will:

• Assist customers through inbound calls and / or emails.
• Evaluate, analyze and solve customer problems by providing a solution to problems.
• Assist customers with the initial configuration of their products or their user account settings.
• Collect and document all relevant information in the system in order to keep track of service delivery.

We are looking for :

• Native or fluent in French (C2)
• Fluency in English (B2)
• Good communication skills
• Customer oriented
• Proactive, results oriented, motivated and able to work in a team
• On the lookout for new technologies and trends

We offer you :

• An attractive salary (payment of 13 th and 14 th  month salary)
• Meal allowances on a card (net)
• Performance bonus
• Health and dental insurance
• Mobility package: Accommodation + reimbursement of plane tickets
• Possibility to work from home based in Lisbon