Responsibilities

• Providing ongoing training and development support to ensure a problem-solving and customer-centric mindset is applied and effectively utilized across Tesla.
• Facilitate instructor-led and virtual technical training on electric vehicles equipped with complex automotive and electromechanical systems to enable employees to perform their role safely and to Tesla's standards.
• Manage the operations of the regional training hub including, but not limited to: training schedule, fleet management, inventory maintenance, daily operations, etc.
• Maintain expert knowledge of the most current product knowledge, methods, techniques, and best practices.
• Support local apprentice programs as needed, including delivering training, supporting apprentice mentors, and reviewing training materials.
• Partner with Managers and Coaches to validate and quantify skill development of employees.
• Serve, coach and mentor a decentralized network of service coaches within the market to enhance core capabilities and ensure continuous process improvement.
• Supports the development and launch of field engagement events, such as skill competitions.
• Shares best practices with Technical L&D peers.
• Maintain close relationships with partner teams such as Technical Operations, Engineering, and regional technical and field support teams

Requirements

• Equivalent in experience and evidence of exceptional ability
• Strong automotive system diagnosis and repair knowledge. Experience with electric vehicles preferred.
• Experience with Tesla's infotainment and driver's assistance systems strongly preferred.
• Training and coaching experience preferred.
• Ability to travel at least 60% of the time.
• Experience with environmental and safety requirements a plus.
• Proactive, flexible, confident, professional, and self-directed in a fast-paced environment.
• Thrives working independently; also able to contribute strongly as a member of a high performing team.
• Strong facilitation and interpersonal communication skills required.
• Excellent verbal and written communication skills, and displayed confidence and professionalism in working in a customer-facing role.
• Tech savvy – able to expertly use a full suite of office and learning technologies
• Must have a valid Driver's License.