The Role:

• Providing frontline support through the troubleshooting of technical issues.
• Identifying, researching, and resolving complex application, network, platform and cloud-based connectivity issues.
• Ensuring that merchant systems are fully operational, and any loss of service is restored in a timely manner.
• Engaging and coordinating with clients, upper-support levels and engineering levels during the issue resolution process.
• Application release planning and device upgrades.
• Liaising with merchants directly to help resolve technical issues and provide real time training and assistance.
• Monitoring and proactively managing application issues and escalating platform issues to relevant internal parties.
• Ability to work on a 24/7 roster to support our customer base.

The Profile:

• 1-2 years of experience working in Operations Engineering and/or Application Support.
• A degree in Information Technology or a related field.
• Excellent command of written and spoken English.
• Experience in ‘Application Support’ will be a key advantage.
• Knowledge and experience on the UNIX platform (Linux) and network troubleshooting is a key advantage.
• Knowledge of MySQL & NoSQL DB’s along with substantial understanding about key database principles and practices will be an added advantage.
• Knowledge in Shell, Python or Javascript would be an added advantage.
• A dynamic personality with a good balance of technical abilities and communication skills who can handle pressure situations.