App Operation Manager
Job Responsible
- Campaign Plan & activity for APP promotion
- User community management for both general users and WeMedia users, including contracted WeMedia.
- Data analysis on function usage data, data effect monitoring, and user feedback collection (work close with CS team to collect the feedback)
- Support customer service to handle issues relevant to APP usage, and provide a solution to users' feedback.
- Coordinate and handle content copyright abuse issues in APP - Coordination cross-department work
- Contributes to team effort by accomplishing related results as needed.
- APP Operational Function (Treasure Hunt Operation, Stock management, Communication with winners users, request rewards, and distribution to users...)
- Additional tasks assigned by Manager
Requirement
- Bachelor's degree preferred (Marketing, Management, Business)
- Project management, ability to analyze and improve operational processes
- professional digital marketing knowledge, especially online campaigns planning,
- 2+ years of experience as an Operations Specialist or in a similar role (Digital Marketing) - Strong problem-solving and time management skills
- Detail-oriented person
