Responsibilities                                                                                                             

- Provide second and third-level troubleshooting and root-cause analysis of    production-related incidents in accordance with the Service  Level Agreements                                                                                            - Provide workarounds for incidents that cannot be immediately resolved so    that users can continue with their business as usual                            - Provide permanent fixes to defects that are identified in the application - Provide the analysis and resolution of critical application related incidents                                                                                            - Provide root cause analysis and resolution of production-related incidents - Provide workarounds for incidents that cannot be immediately resolved so           that users can continue with their business as usual                                  - Work with third -  party vendors to resolve and/or implement patches for     the resolution of defects related to third - party software               - Participate in Production Operations Support including Application      Monitoring, Maintenance and Restoration activities                                          - Perform impact assessment for Change Requests                                  - Deliver and update relevant documentation                                       - Frequently update the “Frequently Asked Questions” (FAQ)      documentatio  (to be shared with client’s L1 Service Desk)                              - Contribute suggestions and ideas for continuous improvements of the        system based on insights gained on problems encountered                             - Assist and contribute  to management report                                                                                                                                                                                                  Requirements                                                                                                                 

- Has experience in Salesforce CPQ • Bachelor’s Degree in any discipline   (Science, Engineering, Computer Science, Information Systems,           Mathematics, etc.)                                                                                       - Possess knowledge of Java and various other programming languages                                                                                                                                                                                                -  Has experience in Salesforce CPQ, and at least one (1) full SDLC      implementation                                                                                                -  Possess knowledge of Salesforce.com CRM, Apex, Visualforce, APIs,        Sales Cloud and Lightning experience a plus.                                                       - Has hands-on experience on Salesforce Administrator and Java  Scripting           -  Has competency in Salesforce Workflow, Process builder, Email, Custom       Object, Field Creations, CPQ, Product Modelling, Data Orchestration  - Possess a deep understanding of multiple environments, patterns and        languages, especially XML, HTML, SQL, JavaScript, JSON,  Familiar with a     variety of development tooling, including Force.com IDE,  SOQL, JIRA and     others                  

  - Good communication skills (written and oral)