The Business Nature

• Medical and Lifestyle Concierge Services targeting elite / high net worth individuals living in Cambodia.
• Offer assistants and solutions to members to address problems and obstacles in their daily lives to enable them to enjoy a higher quality of life.

The Role

• Using resources available in the organization to provide first class lifestyle and medical concierge services to elite members.
• Using your knowledge, contacts, know-how, together with your problem-solving skills to deal with interesting and often complex requests from elite members.
• Exercise (or build up over time) expertise which include but not limited to the following areas:
• You will use your expertise to help our members get the most from their lives, whilst growing knowledge within you team and across the company as a whole. You will use your research and communication skills to provide personalized solutions to our members request within specified time frames.
• Manage the service quality of the service team provided by our business partner. Ensure all SLAs are met with committed results and the highest customer experience for our members.
• Serve as the main communicating window between the company and its third party vendors partners and manage the relationships.
• Represent the company in Cambodia to manage relationships with all stakeholders within the company’s family as well as outside in the market and local community.
• Share responsibilities with senior management for maintaining a positive financial performance of the company.

The Requirement

• Preferably, a candidate whose work background with at least 3 years’ experience in any of the following sectors/areas: Personal Assistant, Customer Service, Guest Relations, Lifestyle, Hospitality and or Account Management, luxury travel & leisure.
• Proficient language skills in English and Mandarin is a must both spoken and written.
• Khmer spoken and written skills will be an added advantage.
• Proficient in general computer skills.
• Candidates without the preferred background but with a strong desire to learn new knowledge everyday and passionate in providing exceptional services and solutions to customers’ needs would also be considered positively.
• Highly self-motivated and can think and work independently with minimal supervisions.
• Strategic thinking and problem-solving abilities, strong analytical skills, and sound business judgment.
• Customer-focused on both internal and external customers
• Welcome and willing to face challenges and difficult tasks.
• Not afraid to ask questions when in doubts.
• A highly motivated, creative, dynamic and innovative team player