Job Description:

• Responsible for working and take care of customers, ensuring customer satisfaction through service and provide information about the shipment.
• Ensure satisfied of customer in highest level.
• Not abetting the negative behaviors that adversely affect the reputation and finance of the company.
• Deliver prompt and professional solutions for customer inquiries via phone, email, online chat etc.
• Maintain broad knowledge of all company products, services and promotions.
• Identify and implement new process plan to improve customer support service.
• Manage large volume of customer calls in friendly and courtesy manner.

Qualification:

• University degree, major in the relevant fields.
• Min 1- 2 years’ experience in related field is preferable
• Good written and spoken English; Chinese or other language is a plus.
• Good at Internet, MS Office (Excel, Word, Power Point)
• Good skill of Interpersonal communication and Customer Service
• Ability to work under pressure and have good team work and regular job rotation spirit
• Good with figures, responsible, careful, detail-oriented, dynamic

Benefit:

 - 13th month(Half) - Year End bonus - Insurance for Health & Accident - NSSF - Seniority payment - Annual Trip & Party - End contract payment - Annual leave 18 days - Public Holidays - Good commission