Division : Customer Service

• University degree in General Management or other related fields 
• Good knowledge of communication 
• Good teamwork and interpersonal skills 
• Speedy and accuracy jobs requirement 
• Good at problem solving 
• Strong time management and result-oriented toward the job 
• Logical thinker, able to work efficiently with raw data and provide analysisProficiency in English language 

• To set KPI for each dealer following the annual budget plan 
• To monitor performance and provide field support to each dealer through regular meeting for a better improvement 
• To develop visualize tool for supporting dealer operation 
• To ensure the good implementation of Customer Service process 
• To support on warranty policy and Standard Operating Procedure (SOP) 
• To collaborate with Customer Relation department to enhance appointment activity, Periodic Maintenance reminder, Post Service Follow Up, and Customer Satisfaction Index to achieve high customer retention 
• To collaborate with Customer Service marketing for a better understanding on operation performance of each dealer and seek for improvement 
• To ensure timely and accurate Customer Service report 
• To perform other tasks assigned by Management 

• TOYOTA (CAMBODIA) CO., LTD. 
• Human Resource & General Affairs DivisionRussian Federation Blvd, Phum Borey 100 Khnong, Sangkat Tuk Thla, Khan Sen Sok, Phnom Penh, Kingdom of Cambodia 
• Or E-mail: recruitment@toyota.com.kh 
• Tel: 017 333 521 / 017 222 077 / 086 333 198 
•  Only shortlisted & qualified candidates will be notified. Resumes will be kept confidentially and non-returnable.