1. Key Responsibilities 

• Oversee the operations functions of the hotel, as per the Organizational chart 
• Hold regular briefings and meetings with all head of departments 
• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards 
• Lead all key property issues including capital projects, customer service and refurbishment 
• Handling complaints, and oversee the service recovery proceduresResponsible 
• Responsible for the preparation, presentation and subsequent achievement of the hotel’s annual Operating Budget, marketing & Sales plan and Capital Budget 
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded
• Ensure all decisions are made in the best interest of the hotels and management
• Deliver hotel budget goals and set other short and long-term strategic goals for the property 
• Developing improvement actions, carry out costs savings 
• A strong understanding of P&L statements and the ability to react with impactful strategies 
• Closely monitor the hotels business reports on a daily basis and take decisions accordingly 
• Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs 
• Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment’s and services 
• Overseeing and managing all departments and working closely with department heads on a daily basis 
• Manage and develop the Hotel Executive team to ensure career progression and development 
• Be accountable for responsibilities of department heads and take ownership of all guest complaints 
• Provide effective leadership to hotel team members 
• Lead in all aspects of business planningRespond to audits to ensure continual improvement is achieved 
• Corporate client handling and take part in new client acquisition along with the sales team whenever required 
• Responsible for safeguarding the quality of operations both (internal & external audits)

• The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding, management skills and extensive hands-on experience 
• Available to work when needed, including weekends, holidays, and nights 
• A university degree in hotel management or a related field with Experience in opening, managing or re-positioning a hotel with clear track record 
• 3 to 5 years experience in the hospitality industry, with significant luxury and international experience, ideally including experience in remote locations 
• 5 to 7 years of experience as a General Manager or Asst. General Manager