1. Job Description Key Responsibilities:

• Build and maintain business relationships with our clients, and ensuring that they receive an excellent customer service they need 
• Further improve customer centricity with efficiency and effectiveness in providing customer satisfaction with reliable and advance notices and persistency improvement 
• To service customer inquiries and deliver excellent service through communication & teamwork 
• To focus on portfolio enhancement, reinstatement, policy change request, policy assignment, as well as focus on the acquisition of new Privilege customers 
• To call/SMS/follow up with clients and log clients’ feedback as assigned by direct line manager. 
• Coordinate and work with frontline team to ensure clients’ policies are renewed and proper status/feedback registered. 
• Act as a middle person to ensure proper processes are followed.
• Go extra mile to engage with customers/very good customers’ orientation and ability to adapt and respond to different types of characters. 
• Good ability to handle customers’ complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution is done on a timely manner. 
• Analyze the trends and provide calls to action to senior management team on a timely manner.• Perform other tasks as assigned by Manager, Customer Relations 

• A Bachelor’s degree or equivalent certification 
• A minimum of 1 to 3 years experiences in Customer Service 
• Strong service delivery customer focus, teamwork, and result oriented 
• Literate in MS Office, including Word, Excel, PowerPoint, internet and MS Outlook 
• Experienced in advance excel is an advantage
• Mature with a strong personal drive
•  Strong customer focus and follow-up skills 
• Strong communication and interpersonal skills
• Good command of spoken and written English and local language
• Responsible and demonstrated ability to work under pressure