How will you make an impact? Based at the new Shared Service Center in Budapest, the Customer Service team is responsible for supporting our clients in life science business throughout their lifecycle including the administrative, quotation and order fulfillment phases. Customer Service Reps provide exceptional customer service, promptly and accurately when responding to internal and external customer requests. What will you do?

• Maintain customer data and customer accounts
• Manage all fax/written/web orders and relay price and availability of products to customers
• Assess individual customer requirements and direct activities to appropriate departments
• Deal with customer complaints efficiently and professionally as per the service level agreement
• Work on assignments/projects as part of a team

Education Requires a high school diploma. A Bachelor’s Degree is preferred but not essential, candidates with relevant experience and knowledge will also be considered. Experience

• Relevant customer service experience required, preferably in a call centre/office environment
• Experience with Oracle or SAP preferred but not essential

Knowledge, Skills, Abilities

• Strong written and verbal communication skills in English and Spanish
• Competent Microsoft Office user
• Display attention to detail and accuracy in the workplace
• Must have the ability to identify and solve problems and to multitask under deadlines