Specific Duties and Responsibilities:

• Serve as the lead point of contact for all customer account management matters.
• Build and maintain strong, long-lasting client relationships.
• Manage projects within client relationships, working to carry out client goals while meeting aramex goals.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.

- Define the client’s KPIs and monitor it. - Clearly communicate the progress of monthly/quarterly business results to internal and external stakeholders.

- Collaborating with internal departments to facilitate client need fulfillment. - Keeping accurate records pertaining to projects visits and business updates.

• Record and resolve complaints and preventing additional issues by improving processes.
• Manage and develop the client retention strategy.
• Manage the launching of the new client’s projects until deliver it to operation team.
• Negotiate and manage contracts process and close agreements to maximize profits.
• Maintaining updated knowledge of company products and services.
• Identifies opportunities to grow business with existing clients.
• Target growth through extending current markets and developing new services and new markets.

Job Requirements

• Customer Handling Experience (0-1) years
• Bachelor degree Holder (Logistics/ Supply chain Major Preferably)
• Customer-oriented
• Excellent Communication Skills
• Problem Solver
• English Language Fluency
• Available Vacancyin 6th of October (Industrial Zone)