1. Responsibilities 

• Facilitate to develop department’s strategy and plan in order to achieve department’s plan as well as the bank’s goals 
• Participate proactively and lead team on the operational process reengineering and automation in order to improve cost efficiency, risk elimination and better customer journey
• Revise and draft operational procedures 
• Research and wider-angle lens around banking industry for benchmarking the best approach onhow the bank’s operational processes should be developed or redesigned
• Establish where to reduce non-valued and added task at the counter, but to increase theefficiency of branch operations
• Engage closely with stakeholders to identify the opportunity to reengineer and automateprocessing functions 
• Take a prompt action to follow up pending operational processes and procedures from departments, business units and branches 
• Ensure that any changes made to processes and procedures are communicated and rolled out 
• Ensure the smooth implementation of processes and procedures across branches’ network
• Establish and engage team work to make group discussion and brainstorming for process orwork improvement 
• Participate in annual staff evaluation within unit 
• Build up good relationship, team sprite within teamwork and relevant stakeholders 
• Complete any ah-hoc works assigned by Senior Manager 

• Bachelor’s degree in Finance and Banking , Accounting or other related degrees 
• At least 7 years of working experience in banking industry related to banking operations 
• Ability to work with cross-functional teams and good problem solving skills 
• Sound good judgment, decision making, creative thinking and analytical skills 
•  Be able to write or draft procedure or manual both Khmer and English 
• Good at English and Microsoft Office (Words, Excel and PowerPoint) 

• Interested candidates are encouraged to apply via job@sathapana.com.kh 
• For more information, please contact us at 023/ 081 999 010/ 096 257 9666 or go tohttps://www.sathapana.com.kh/careers/job-opportunity/