Job description

Autodoc (www.autodoc.eu) is an international company founded in 2008 in Berlin. We specialize in the sale of auto parts and accessories. More than 2 million clients from 27 European countries have chosen us. 4000 employees work in the company's offices (Ukraine, Moldova and Germany).

In January 2019, we entered the TOP-100 list of the fastest growing German companies at 44th place, and in the automotive industry at 2nd place.

What you need to know / be able to:

• Fluently correspond and speak Spanish;
• knowledge of the Russian language at the intermediate level is MANDATORY;
• be able to control emotions while working with different types of clients;
• be ready to learn a lot of information;
• computer literacy, ability to use mail, etc .;
• ability to work under tight deadlines and multitasking.

What will need to be done:

• Respond to incoming customer requests by phone, chat, mail;
• advise clients on goods, prices, working conditions of the company - offering a replacement, alternatives to missing goods, offering related products, assistance in placing an order and choosing the optimal payment method;
• work with client complaints, refusals and wishes, their transfer to the appropriate departments;
• study the information on the project in a timely manner to keep abreast of all changes.