Job description

What you need to know / be able to:

• Fluently correspond and speak English;
• be able to control emotions while working with different types of clients;
• be ready to learn a lot of information;
• computer literacy, ability to use mail, etc .;
• the ability to work under tight deadlines and multitasking;
• stress tolerance;
• independence, motivation, responsibility;
• attentiveness and ability to concentrate on the task;
• teamwork skills;
• sociability.

What will need to be done:

• Respond to incoming customer requests by phone, chat, mail;
• advise clients on goods, prices, services, principles of work and company promotions;
• work on customer retention: offering replacement, alternatives, missing goods, offering related products, assistance in ordering and choosing the best payment method;
• work with client complaints, refusals and wishes, their transfer to the appropriate departments;
• respond to negative customer requests so that at the end of the dialogue, the customer remains loyal;
• study the information on the project in a timely manner to keep abreast of all changes;
• WITHOUT cold calls and customer searches.