Job Description

-        Good working knowledge of and able to handle enquiries on various social media channels.

-        Experience in Call Centre and Telesales.

-        Working knowledge of dental treatments – Procedure, time, cost.

-        Working knowledge of dentist’s treatments – which dentists doing which procedures.

-        Working knowledge of clinic locations and times.

-        Specific knowledge on implants/All-on-4 (Training will be provided and assessment will be done).

-        Specific knowledge of surgical procedures (surgical extractions, grafts, etc. Same, training will be provided, and assessment done).

-        Must be fluent and well-spoken in English (Additional language fluency not necessary but will be an advantage).

-        Must possess high customer service standards (premium customer service experience will be an advantage).

-        Able to handle and supervise a small team (2 staff).

-        Able to work in coordination with Operations & Marketing teams.

-        Able to work shift hours (9am-6pm, 12pm-9pm).

-        Ad-hoc duties as required.