Job Description

• SUMMARY OF RESPONSIBILITIES Proactively manages the sourcing and recruitment operations activities of the site to employ, place and/or transfer internal and external candidates for agent positions ensuring adequate and timely staffing Ensures the sites are effectively staffed with quality associates with focus on employee retention Acts as Company advocate within the community to identify sources of candidates by initiating and maintaining relationships with outside sources such as employment agencies, job fair sponsors, local chambers of commerce, schools and colleges, or through other business channels Utilizes multiple sourcing techniques including website postings, employee referral programs and a variety of low-cost recruitment sources Builds and implements community relations programs related to recruitment strategies Builds pool of qualified applicants reducing lead-time required to fill jobs quickly Complies with federal and state employment laws and regulations Emulates best practices in the field of employment Creates processes that are efficient, effective, and customer-focused Educates managers as needed on employment law Designs and places employment advertising Monitors selection criteria and testing techniques to ensure compliance to standards and participates in the development and implementation of revisionsWORK EXPERIENCE Two (2) or more years of successful leadership experience in Talent Acquisition Call center experience strongly preferredEDUCATION Business-related college degree or equivalent combination of education and experience in HR or general businessKNOWLEDGE / SKILLS / ABILITIES Strong knowledge of local employment laws with ability to ensure legal compliance related to recruiting activities Proven ability to successfully recruit agents to maintain retention and meet demands of high volume recruiting needs Demonstrated success as a business partner in providing leadership in a fast paced, customer focused environment Ability to develop and maintain strong business relationships both internally as well as externally Ability to influence others and present a positive Company image Demonstrated ability to adapt practices and techniques to changing priorities and issues while still maintaining compliance over employment program Demonstrated personal drive and sense of urgency Meticulous attention to meeting timelines Demonstrated ability to lead and motivate recruiting staff to meet objectives