Job Description

• Address customers’ inquiries and complaints through telephone, email, letter, face-to-face and so on.
• Works towards the solution of customers’ complaints successfully by investigating their problems thoroughly.
• Motivate and improve the performance of entire customer service team
• Train employees and technicians to deliver a high standard of customer service.
• Suggest system and process improvement for the faster delivery channel.

Job Specification

• Customer oriented candidate with proven experience of more than 4 years in Customer Engagement
• Enthusiastic person having minimum Masters degree and work experience relatively in Hospitality & Service Industry
• Leader having minimum 2 years of experience in Managerial position
• Business maturity, discretion and good judgment are essential qualifications for the role, as are strong communication and collaborative skills as well as a proactive approach
• Highly motivated and ambitious in achieving goals
• Working as per company policies and maintaining proper discipline
• Candidate having own vehicle with valid license

Apply Instructions

Benefits:

• Working in a team environment where initiative and dedication is encouraged
• An equal opportunity workplace that values diversity and does not discriminate
• High level of responsibility with opportunities to learn and grow
• Attractive salary based on experience and qualifications
• Social Security Fund Benefit (Pension +Gratuity)
• Annual Performance Appraisal System
• Festival expense allowance
• Accident insurance
• Fuel and Maintenance Allowances