Are you a student or recent graduate looking for kick start of you career? Or are you someone with exceptional customer support skills? Would you like to take a challenge of working in one of the leading logistics company? This is an ideal opportunity for you! It offers invaluable hands-on experience that will enhance your education and real world skill sets. Come and join our Global Service Desk team!

Your Responsibilities

• As IT Application Support specialist, you will provide expertise and technical knowledge for enterprise IT applications.
• You will be responsible for identifying, troubleshooting, the prioritization and the timely escalation of technical problems and service requests.
• Additionally you will track and monitor all incoming requests as necessary to meet company defined service level agreements.
• The Global Service Desk is active 24/7 and works in shifts.
• Availability to cover night shifts is required at least some nights per month

Your Skills and Experiences

• Professional education or degree in IT, or equivalent work experience
• Excellent analytical, troubleshooting and problem solving competencies
• Proficient communication skills in English
• Target-oriented team player
• Experience with relational databases and SQL
• Basic experience with Unix/Linux