Requirements for candidates

• 2 - 3 years of experience in Customer Service or other relevant role (preferably within international companies)
• Very good communication skills, including listening, verbal and written
• Developed negotiation skills and telephone communication skills
• Strong customer focus
• Excellent computer skills, ability to use Gmail, Excel, preferably experience with ERP system/s
• Advanced level of English (both written and verbal)
• Ability to work in late shifts (15:00-24:00)

Job description

• Responsible for following up on all aspects that have an impact on the day-to-day customer satisfaction
• To be the interface between the customer and Solvay for all steps through order life-cycle (order owner)
• Ensuring fulfillment of orders as well as that all customer issues are fully and effectively resolved
• Building and maintaining good relationships with internal & external customers

We offer

• A market-competitive remuneration package and excellent benefits
• Appreciation and Recognition programs
• Opportunities to develop your career in an international environment
• Professional training and inspiring opportunities to learn from the experts
• Fixed-term contract for six months with the potential to go permanent
• Excellent benefits like health, life, accident insurance, mobile working opportunities, home office allowance etc.