General Manager
1. Duties & responsibilities
Duties and objectives of this role
‐ Creating, communicating and implementing organization’s vision, mission, core value, goal, and direction for grow, flourish, profitable, and sustainable
‐ Leading the development, implementation and execution of long‐term strategies with the goal of increasing shareholder value
‐ Soliciting advice and guiding when appropriate from Board of Directors or Shareholders, and evaluating executive leaders
‐ Develop strategic plans for optimized productivity
‐ Review and improve organizational effectiveness by developing process, overseeing employees, establishing a highly motivated working environment, and creating innovative approaches for improvement
‐ Seek out opportunities for expansion and growth by developing new business relationships
‐ Provide guidance and feedback to help others for internal strengthen specific knowledge or skill, and improve their weakness of knowledge or skill areas
Daily and monthly responsibilities
‐ Oversee day‐to‐day operations, assigning weekly performance target and goals, and assuring their completion as aligned and agreed together
‐ Build and maintain profitable partnerships with key stakeholders
‐ Review and improve organizational effectiveness by developing process, overseeing employees, establishing a highly motivated work environment, and creating innovative approaches for improvement
‐ Formulating and implementing the strategic plan that guides the direction of all staff by departments, product, service, business, and company
‐ Recruit, on board, and train high‐performing employees to achieve sales, profitability, sales trend, sales distribution channel, market share, and business plan objectives
‐ Create and develop of weekly or monthly wine tasting, event, project timelines to ensure tasks are accomplished on time as aligned with budget
‐ Develop and implement commercial strategies according to company goals and objectives aiming to accelerate growth
‐ Develop, implement, and maintain budgetary and resource allocation plans
‐ B2B & B2C strategy and program with product portfolios, releasing a new product, and looking for ways to aggressively grow the business
‐ Sub‐distributor or wine agent activation plan, Phnom Penh and provincial sales distribution channel in order to improve, achieve sales target, and revenues
‐ Increasing of product available & brand awareness among targeted audience
‐ Focus on strong distribution channel both down town to sub‐urban to rural area (City/province, district/Khan, commune/Sangkat, village, group)
‐ Create and develop sales strategy by reconfigure RTM, focus on in‐outlet execution & implementation of route management, trade and consumer promotional program and supporting other activities, primary and secondary sales from company to distributors, sub‐distributors, business partner, key accounts, wholesalers, retailer, and end user in the whole region‐nationwide
‐ Develop and provide weekly, monthly, quarterly sales training with the real of daily job performance, implementation, execution, and best practice
‐ Recruiting and activating distributor, sub‐distributor, and business partners (third party) by province as aligned working calendar and deadline/timeline
‐ Train sales team of product knowledge, provide document support‐sales kids, product display standard, merchandising, market execution, route to market
‐ Weekly route riding and coaching program by spending suitable time on the field with Sales Manager, Sales Supervisor, and sales team members by setting schedule‐ it’s call on the job coaching program with all levels
‐ Understand the requirements of existing customers to ensure their needs and wants are being met and achieved
‐ Empower and delegate responsibilities to the best employees to perform them while enforcing all policies, procedures, standards, specifications, guidelines, training programs, and culture value
‐ Resolve internal staff conflicts efficiently and to the mutual benefit of those involved
‐ Direct report to CEO, weekly and monthly report to CEO and shareholders
2. Requirements, skills, qualifications
‐ Bachelor or master’s degree in business management or related field
‐ At least 7‐10 experiences in FMCG, and 3‐5 years proven experience in managerial role or senior management role, or experience from wine industry is preferred.
‐ Excellent in English both verbal and written communication
‐ Solid presentation skills and ability to explain complex processes to shareholders and employees
‐ Strong decision‐making capabilities, collaboration, delegation, problem solving skills
‐ Ability to motivate, support and lead people, training, coaching and hold employees accountable by levels ‐ Planning and managing the company’s performance
‐ Manage operations and processes within budget and deadline
‐ Expert in sales, marketing, financial management and persistent business to succeed
‐ Ability to enforce and maintain high standards, even under pressure
‐ Strong working knowledge of operational procedures, knowledge of human resource process, and previous performance evaluation experience
‐ Proven ability to develop and maintain of financial plans, product costing, P&L