Job Description

• Using resources available in the organization to provide first class    lifestyle and medical concierge services to elite members.
• Using  your knowledge, contacts, know-how, together with your  problem- solving skills to deal with interesting and often complex  requests from elite members.
• Exercise  (or build up over time) expertise which include but not limited to  the following areas : - Travel - Retail   and Entertainment including restaurant and ticket knowledge. - General   emergency medical and travel assistant knowledge - Accessing   and referrals of other lifestyle necessities to meet members’      needs, such as international legal services providers,   international    investment  management services, security related   services providers,     etc.
• You  will use your expertise to help our members get the most from their  lives, whilst growing knowledge within you team and across the  company as a whole. You will use your research and communication  skills to provide personalized solutions to our members request  within specified time frames.
• Manage  the service quality of the service team provided by our business  partner.  Ensure all SLAs are met with committed results and the  highest customer experience for our members.
• Serve  as the main communicating window between the company and its third  party vendors partners and manage the relationships.

 Requirement

• Preferably,  a candidate whose work background with at least 3 years’  experience in any of the following sectors/areas: Personal  Assistant, Customer Service, Guest Relations, Lifestyle, Hospitality  and or Account Management, luxury travel & leisure.
• Proficient  language skills in English and Mandarin is a must both spoken and  written.
• Khmer  spoken and written skills will be an added advantage.
• Proficient  in general computer skills.
• Candidates  without the preferred background but with a strong desire to learn  new knowledge everyday and passionate in providing exceptional  services and solutions to customers’ needs would also be  considered positively.
• Highly  self-motivated and can think and work independently with minimal  supervisions.
• Strategic  thinking and problem-solving abilities, strong analytical skills,  and sound business judgment.
• Customer-focused  on both internal and external customers
• Welcome  and willing to face challenges and difficult tasks.
• Not  afraid to ask questions when in doubts.
• A  highly motivated, creative, dynamic and innovative team player