RESPONSIBILITY AND AUTHORITY:

• Oversee and ensure the smooth operations of all departments.
• Ensure that clinic hits the sales target monthly.
• Respond efficiently to patient and doctor needs and inquiries.
• Ensure the Dentist delivery of quality dental care to patients.
• Resolve patient issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
• Ensure that the Dentists present treatment plans to patients in according to the dentist professionalism.
• Ensure that Sales team manage patient scheduling and direct patient traffic flow effectively and efficiently.
• Ensure that Sales team present financial arrangements and payment schedule to patients according to the set prize.
• Ensure that recruitment team recruit and select office staff to meet operational requirements.
• Ensure that the training team train and develop staff to meet performance standards.
• Determine staff schedules and ensure operational standards are met.
• Ensure that HR personnel manage employee relations and make certain staff have the necessary resources and support.
• Monitor and maintain the office budget.
• Ensure that purchase team organize and oversee supply purchases, equipment upgrades and operations expenses.
• Ensure that Admin personnel complete administrative functions.
• Oversee collections and accounts receivable
• Write business correspondence and reports
• Run and analyze management reports.
• Be creative in building brand awareness, promotion and other marketing initiatives.
• Maintain patient data according to regulations and company policies.
• Ensure that records are stored securely and in compliance with privacy and security regulations.
• Take responsibility for the appearance and functionality of the office.
• Maintain facilities and equipment in accordance with hygiene and safety regulations including Occupational Health and Safety.

Requirements:

• Bachelor Degree in Business Administration, Management or Marketing.
• At least 5-7 year experiences in the field and previous experience in sales and marketing is required.
• Understanding and knowledge of dental terminology and office procedure.
• Knowledgeable in accounting, human resource management and administrative principles.
• Excellent skill in English both in writing and verbal communication.
• High interpersonal skill and problem solving skill.
• Detail oriented
• Friendly, dedication, flexibility, disciplinary and honestly.
• Able to work in the pressured environment.