As a Customer Support Engineer, you will be working with a group of approachable and supportive teammates and engaging in collective problem-solving. Bring in your knowledge,  insights, and expertise to build great relationships with our partners and customers and help them achieve more. 

Skills & Experience:

 • Degree/diploma in computing/telecommunication, or related engineering field.

 • Fluency in Cantonese, Mandarin, and English. 

• Knowledge in the following areas will be extremely useful. 

◦ Telephony: T1/E1 PRI, ISDN BRI, CO Trunks, FXS Stations. 

◦ Networking Administration and troubleshooting.

 ◦ SIP and CCNA skill set. 

◦ IP-PBX, IP Phones, gateways, POE switches, and Video Conference equipment.

 • Previous experience in a  customer-focused position is a plus