Job Summary

Seeking an experienced Ombuds, who will mediate employee conflict and investigate conduct complaints and resolve them, usually through recommendations and/or mediation. The Ombuds will also actively support our organizational DEI goals and vision.

• Minimum Qualification: Bachelor
• Experience Level: Senior level
• Experience Length: 5 years

RESPONSIBILITIES

While the Global Ombuds will be first and foremost involved in staff mediation work, they will have a number of other responsibilities, which may take up a greater or lesser percentage of the Global Ombuds' bandwidth, depending on the caseload of staff mediation cases.

A. Staff Mediation (60%)

• Resolve cases of bias, staff conflict, micro-aggressions through mediation, training, and recommendations.
• Ensure confidentiality and fairness in resolving cases

B. Awareness & Training (15%)

• Lead programs and communication to increase all staff awareness of and access to reporting channels.
• Shape the organizational culture we want at OAF through preventative training and other interventions.
• Ensure that staff view the Ombuds and reporting channels as accessible, trusted, and unbiased.

C. Identify trends and support systemic solutions (10%)

• Analyze case data, draft reports, and make recommendations.
• Advocate for any necessary changes to organizational structures, plans, or processes to ensure that One Acre Fund is building the culture we want.
• Provide support scoping or implementing relevant DEI projects.

D. Stakeholder Management (Community of Practice leadership) (15%)

• Delegate cases to and support in-country mediators / staff-liaison officers
• Offer performance support and professional development resources to in-country mediators
• Build knowledge of the Ombuds services and gain a better understanding of staff sentiment by attending regional meetings and country-level leadership meetings

QUALIFICATIONS

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

• 5 or more years of experience in mediation/Ombuds/conflict resolution work
• 3+ years of experience in any of our countries of operation
• 2+ years in management
• Experience working in a multi-cultural, diverse workplace.
• Excellent written and verbal communication skills
• Some experience in corporate Culture or DEI work, or experience in the legal field is a plus.
• English is required, knowledge of French/Swahili/Kinyarwanda/Kirundi/Chichewa/Amharic is preferred.