Essential Functions:

• Provides responsive support via telephone and email and generally works to ensure that customer is successful in the use of Instrumentation.
• Assures the professional relationship with existing customers to achieve customer loyalty to our company.
• Ensures response times are met when contacting customers in line with contractual requirements.
• Coordinates own work schedule with relevant partners (service and support manager, colleagues).
• Supports service and support colleagues by accessing customer experience center instruments where appropriate.
• Assures that its own activities are in line with the activities of the rest of the local commercial organization (sales & support) and informs customers of company's other product and services.

Requirements:

• Requires Bachelor/Master in Sciences or Phd
• Professional background in life sciences, molecular biology, clinical engineering or related subjects. Troubleshooting knowledge and lab experience.
• Computer literate including Linux, Python command line is preferred.
• Solid verbal and written command of the English (technical) language is a must. Any additional languages such as German, Italian or French or Spanish is a plus (min. C1 level written and spoken)
• Experience with the following techniques is essential: qPCR or Next Generation Sequencing Application knowledge, Ion Torrent preferably, Sanger Sequencing, MicroArray, basic techniques related to Molecular Biology products with related instruments and applications background.
• Experience in Clinical / Biomedical / Electrical Engineering environment.
• Demonstrated ability to effectively communicate, both orally and in writing, to customers and colleagues.
• Ability to manage multiple priorities.