What will you do?

• Train team members in processes / systems.
• Provide expertise, guidance, and support to colleagues.
• Supporting Request for Quotation process.
• Maintaining and updating contract database.
• Create and assign tickets in the ticketing systems (SAP).
• Document all required info as per instructions.
• Taking part in the invoicing process.
• Manage the process for escalated inquiries and complaints to resolution, without managerial support.
• Assess the need for change and implement in order to increase productivity.

How will you get here?

• 3+ years’ customer service experience is preferred.
• Requires a high school diploma or a Government Body award. A Bachelor’s Degree is preferred.
• Fluency of the English Language both written and verbal. Any other European language knowledge is an advantage.
• Competent Microsoft Office user.
• Strong written and verbal communication skills.
• Good problem-solving skill and result oriented attitude.
• Display attention to detail and accuracy in the workplace.
• Process improvement mindset.
• Good organizational skills and the ability to prioritize effectively.
• Must demonstrate judgment, tact, and diplomacy in dealing with internal and external customers.
• Experience with SAP, C4S, Maximo, Genesys preferred but not essential.