Position Summary:

Based at the new Shared Service Center in Budapest, the Customer Service team is responsible for supporting our clients throughout the lifecycle including the administrative, quotation and order fulfillment phases. Customer Service Reps provide exceptional customer service, promptly and accurately when responding to internal and external customer requests.

What will you do?

• Work on assignments/projects as part of a team
• Become knowledgeable of the Customer Service functions of the ERP system
• Customer data maintenance
• Assess individual customer requirements and direct activities to appropriate departments
• Maintain daily customer service reports
• Manage all fax/written/web orders within the division's guidelines, relay price and availability of products to customers where necessary
• Deal with customer complaints efficiently and professionally as per the service level agreement
• Maintain and create new customers accounts
• Adhere to SOP’s, SLA’s and departmental training guideline
• May be required to perform other related duties as required and/or assigned

Experience:

• Relevant customer service experience required, preferably in a call center/office environment
• Experience with Oracle or SAP preferred but not essential

Education:

• Requires a high school diploma or a Government Body award. A Bachelor’s Degree is preferred but not essential, candidates with relevant experience and knowledge will also be considered.