Requirements

• 4 years of B2B sales/ customer service experience
• Relevant knowledge and experience in cloud computing - Salesforce is a plus
• Ability to quickly learn new web-based technologies
• Confidence, as well as strong verbal & written communication skills when interacting with clients
• Ability to discover and understand customer needs and meet those needs with a successful product sale
• A motivated, driven, self-starter...We love those with grit and accountability!

Responsibilities

• Interact with clients to introduce yourself as the point of contact for all client needs prior to activation
• Maintain client relationship with consistent follow ups to strengthen client rapport through Salesforce tasking.
• Facilitate the best customer experience and ensure all client needs are met
• Follow up to collect required documents from clients and facilitate account activations
• Collaborate with all stakeholders – account executive, onboarder & account manager to facilitate a successful client journey from sales to account managers.
• Document - log all communication notes in Salesforce to document client journey
• Communicate - We are committed to growth, so your ability to communicate users' experiences and understand when and where to escalate is essential