PURPOSE: Ensure all shipments are delivered, booked with carriers and/or shipped according to Aramex freight operations quality and service standards

• Support the CMTs by providing solutions and answers to customers’ needs
• Daily monitor the performance and the quality of service provided to Aramex by any outsourced company
• Setting KPI’s for direct reports and conduct annual performance reviews
• Ensure the team has all resources needed to do their job
•  Identify direct reports training needs • Train and develop direct reports
• Provide full support to the other functions and teams when needed
• Ensure received emails are attended to within the time-frame set by the local station
• Monitor the working schedule and attendance of the staff to ensure proper service during working hours
• Facilitate the flow of information horizontally and vertically
• Ensure shipments are handled properly, delays are handled promptly, and system is updated correctly and on time
• Ensure following company freight policies and procedures
• Ensure all outgoing shipments are alerted and updated properly as per the policy
• Ensure all incoming shipments are alerted (if needed) and updated properly as per the policy
• Ensure all shipment documents are attached to the FTS as per the policy
• Daily follow up on any pending shipment (export, import, transit, etc.) and updated are filled on the shipments record in FTS
• Coordinate and follow up with Brokerage team for prompt Clearance of shipments
• Coordinate with Dispatchers to ensure all shipments are picked up or delivered as per time frames agreed with CMTs and carriers
• Follow up with carriers that all shipments are received or dispatch as per set schedule
• Ensure to report all shipment details for transit shipment to concerned station.
• Adhere to company HSSE, compliance and sustainability corporate policies.

Job Requirements:

• 3-5 Freight Solid Experience ( Export Sea Freight) (is a must)
• BSc/BA in logistics / Supply chain or similar relevant field
• Customer-oriented
• Excellent Communication Skills
• Problem Solver
• English Language Fluency
• Personal Agility
• Innovative