Responsibilities:

• You will be a single point of contact for advertisers and agencies (SMB) for different types of inquiries in Dutch
• You will solve product related technical issues and any other inquiries about the platform and the products
• You will be able to manage all different types of inquiries generated via inbound channels such as chat, email and social media messenger
• As a representative for the social media platform you will provide post-sales support
• You will take an active role in providing excellent and nimble customer service experience
• You will look for ideas to enhance service and improve the overall customer advertising

Requirements:

• Fluent, verbal and written in Dutch and in English
• University degree in Marketing or any other relevant fields is a plus
• Customer Service experience is preferred
• Experience in social media and/or digital marketing is a plus
• Excellent written and verbal communication skills
• Ability to multitask & work under pressure