• Change ManagementAs a Change Management Specialist we expect you to:Check if standardized methods, procedures and best practices are used for efficient handling of all Changes to the production environment Identify conflicts between Business application Changes and Infrastructure Changes Follow up on the use of correct processes of I2D and CCB
• Service Level ManagementYou will:Report on the compliance on SLM
• Configuration and Asset ManagementAs an specialist in tools and practices we expect you to effectively and efficiently:Execute ITIL configuration and Asset Management Maintain and update information in Configuration Management Database (CMDB) Create, maintain and follow up on ITWSS controls Run CMDB validations on data completeness and quality Delivery of user reports
• Service Request ManagementYou will work on an accurate Service Request Fulfilment by:Analyzing the needs and requirements for new Service Request Forms Creating and maintaining Service Request Forms
• As a Service Specialist you will follow up on:Verification of user account and on the correct creation and maintenance of these accounts You set up and follow up on reporting of Services related domains You will maintain a positive, proactive and clear communication with Global Aviation IT, Global Network Ops Programs

WHAT DO WE EXPECT FROM YOU?

• You have 3 years of experience and understanding of Service Management and in particular with Change and Configuration Management
• You have knowledge and understanding of ITIL processes
• You are a good working knowledge on Global Service Now
• You are a team player
• You have strong communication skills
• You have a working knowledge of desktop software
• You pay strong attention to detail
• You like to work process oriented
• You are an analytic thinker
• You have a strong Cross Functional and Inter-Disciplinary awareness
• Your focus is on the Customer
• You are fluent in Dutch and English