Your new company Join one of Australia’s largest insurance companies dedicated to providing a first-class customer experience. Located in Melbourne, the team are now looking for customer service superstars to join them in assisting customers on a permanent position. Your new role We currently have multiple permanent opportunities available for Claims Consultants to join our claims team based in Melbourne. The primary purpose of the Claims Consultant role is to manage end to end domestic property claims, post-lodgement within an expected delivery time while exceeding customers' expectations. This is an exciting position that would suit someone who thrives in a high paced, customer focused environment and enjoys working with people. What you'll need to succeed

• Proven experience in a customer centred role (essential)
• Previous experience managing claims (desirable)
• Well-developed interpersonal skills and clear and professional communicator
• Ability to build rapport and establish relationships
• Displays a drive for results and are outcome focused
• Ability to prioritise and manage time effectively

To be eligible to work from home you are required to meet the below:

Due to the ongoing nature of these roles, you must be an Australian Citizen or Permanent Resident and all successful be required to undergo a background check.Home office with desk and chair Internet speed of 5Mbps download and 1Mbps upload Live within 1 hour commute time to Melbourne

What you'll get in return In return you will be provided with full-time classroom training, ongoing support and development opportunities whilst working with in an inclusive team environment. Along with great staff benefits is the opportunity to work from home and the Melbourne CBD, close to public transport and cafes.