Your new company As an industry leader in Financial Services, this Top 4 Bank has a strong presence across 34 markets, focusing on core markets within Australia and New Zealand. With their head office located in Melbourne, you will be joining a business that are committed to attracting and retaining the best, by offering a genuine career path into a world of opportunities.

• Top 4 Bank
• Monday to Friday (on a rotating roster between 8am to 8pm)
• $34.15/hour + super
• Full time opportunity
• Temp to perm position
• Opportunity to work from home

Your new role Initially your goal is to provide exceptional customer service and tailored solutions for overdue accounts, whilst adhering to banking compliance guidelines. Your main role will be to:

• Recoup existing debt from existing customers and negotiate a payment plan whilst maintaining excellent customer service and professionalism.
• Take on a consulting role where you will demonstrate empathy and care whilst assisting customers with tailored solutions.

What you'll need to succeed

• You will have a genuine passion for providing first class customer service.
• You will be able to listen to the customer's needs whilst operating various systems at one time.
• Exceptional communication skills
• Desire to work towards individual targets and team goals.
• Resilient attitude
• Confident ability to ask probing questions is a must
• Previous experience in a similar role would be advantageou