Bernard LeeWell-rounded managerial professional with career-long record of operational and project leadershipPhnom Penh, Chamkar Mon
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Solutions driven individual with experience in solving complex problems, working with cross-functional teams, and building project plans in Asana, Bitrix24 and Microsoft Office.
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Project Management
English
Mandarin
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Experience
General Manager Collective Asian Markets Business Consultancy Co., Ltd
Cambodia · February 2020 - Present • Managed a team of 7, servicing more than 20 client accounts to ensure high customer satisfaction and retention. • Achieved 300% growth in team efficacy by introducing various management software to better manage departments. • Grew revenue by 150% on 2nd quarter by coaching sales employees on customer service. • Maximized staff retention through fair workplace policies and adhering to the government’s Prakas (regulation). • Reduced recurring operational costs by 20% by curbing unnecessary administrative spending and outsourcing procurement to mainland China. • Decreased entity’s running cost by 5% by negotiating with vendors such as landlords and suppliers on providing long-term customer discounts. • Recruited and hired 10 new employees to replace existing team with low efficiency output. • Project managed the construction and setting up of serviced office “L’Office” through the application of waterfall method. • Consult on client’s projects (real estate, F&B & beauty care) to improve operations efficacy.
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