SATHAPANA De MaxchDirector of Group Operation/HRPhnom Penh, Chamkar Mon
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A solutions-focused Compliance Officer of exceeding aggressive performance metrics within highly visible beyond Customers’ satisfaction, Customer Driven, extremely proactive; Research new business ideas; Conduct Research product development proposal, projects, retail & whole sale, Depo etc. Bilingual leader who performs well in multi-national environment, be passionate with a positive, “Flexible” adept at managing all phases of daily compliance functions through Outs standing Sale and Marketing Skills.
Skill & Language
Business management
Finance Operations
Operation
Human Resources
Communication & relationship
Teamwork
Philosophy skills and Motivation
Critical Thinking
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Experience
Director of Group Operation/HR HA. investment Group Co.,Ltd
Phnom Penh · October 2019 - Present 1. THAN’S Group have 6 subsidiaries including 2- Home Access (Construction Materials), 3- Pill Tech (Pharmaceutical), 4- THAN'S MongKhun (Development - Construction and land company), 5- THAN'S Property (Residential, Commercial, Industrial and Lands) - Delivery as per Area budget; Manage stakeholders across the area, region and global functions in transforming from overall Company strategy and manage cross functional relationships. Responsible for constructing the overall framework of the user operation system, realizing the continuous growth with strong data analysis capabilities; change from data results, adjust product operation direction, and improve core operating indicators, and combine product operation indicators - Responsibilities and provided some KPIs that should be monitored. just the tip of the iceberg in terms of responsibilities and KPIs: Lead Nurturing, Marketing, Agency Integration - Works with Industry like, Real estate agents, Sellers' agents, Buyers' agents. - Coordinate with all relevant teams internally to ensure processes and workflows are aligned with nature of BZ. Strong practical experience in structuring, negotiating A-HR Structure Set up System, Budget Plan; Financial Management (Back Office), B- Matric Sale and Marketing (Market trend), C- Critical & Logical thinking with creative idea and last innovation etc.
Branch Director Khemarak Microfinance Institution Limited
Phnom Penh · March 2015 - January 2019 1.Operation - Deliver outstanding results in all areas including deposit and loan growth, revenue growth, productivity, and branch profit, identify business opportunities, propose action plans and implement marketing activities to capture the business. - Lead the team to develop and build client networks and maintain good relationship to increase the business. Provide regular coaching to staff to ensure continuous improvement in the delivery of customer services. - Proactively identify and address areas of customer dissatisfaction, follow up and resolve customer complaints. Work closely with compliance team to drive and support adequate training to ensure all staff are aware of bank policies, risk management and compliance requirements 2.Leasing . Practice duties of sales & marketing in responsible local and ensure the right, clarify, enough and on time based on high efficient within including of: + Participate to sale the main products and other products of bank. +Disbursement lease +Collect the leasing. . Identify and/or assess potential customers through collecting, analyzing and developing appropriate information necessary for credit assessment, recommend and complete all documents and forms. . Interview and do field check lessee and prepare the document for lessee applied. . Make good relationship with customers, staff and relevant local authorities. 3.Underwriter . Check documents and information, related to application, which are collected by Lease Officer . Check liabilities, repayment history, recent enquiry from other creditors/lessors through Credit Bureau of Cambodia (CBC) . Verify further information regarding application, calling applicant, related third parties such as Human Resource (HR) of applicant’s company, village chief, guarantor and who else may have information about application if necessary . Make Application Assessment Summary with general comment to approve or reject or others, and then submit it to Senior Underwriter
Operation Manager Botica Smart Build Investment Group Co., Ltd
Phnom Penh · January 2005 - February 2015 I have worked for this company for more than 7 years, filling four positions, including: OM (12-15), HR/Admin Sup. (08-12), Production Sup (07-08), Account Sup. (05-07) 1) BSB Group have 4 subsidiaries including, 2) Botica, 3) ALPHA International Co., Ltd. Ajisen Ramen (JP Franchise), 4) Long Ney (Borey House Vila & Flat). 1 Operation Challenges to all issues by last innovation. Manu Planning, calculated P&L (Profit & Lost) and Set Up SOP (Standard Operation Procedures), production, operations, supply chain. • Establish a strong system of credit management & risk management. • Provide recommendations regarding investments and strategies. • Oversee preparation of annual budget, regular variance statements and annual audit. 2. Business Development + Develop high quality business strategies, Sales & Marketing plans B2B, B2C, and plans ensuring alignment with short-term and long-term company objectives & financial targets for current businesses by proposed strategies, tactics. + Demonstrate the ability to lift performance and meet targets/quotas (full P&L) when required and methodology to develop, mentor and motivate team. + Lead and motivate subordinates to advance employee engagement; Enhances Franchise Reputation by accepting ownership for accomplishing; Exploring Opportunities to add value. + Prepared Business Planning, Strategic Planning, Standard Operations Procedures (SOP), and guideline for Training staffs of each department 3. Financial/Accounting Control the billing process and payment to the suppliers and vendors. Making budget planning for a business Operation-Prepare statement of profit and loss. . HR Work closely other Dept., manager’s employees improve relationships, communication, cooperation, staff morale motivation order increase company’s productivity through different team approaches activities.
Account Inventory Campaint Manufactory
Phnom Penh · January 2002 - January 2004 • Verify sale invoices with stock for all branches every day. • Monthly report on stock balance, in and out of all branches. • Reconcile the Receiving and issuing of stocks. • Conducting monthly stock take. • Monthly Reporting for Cost of Goods Sold and others. • Assisting & working with Financial Controller and Accounts team wherever necessary. • Stock On Hand Report; Stock Damage/ Loss Report.
Education
Business Administration~Master Degree NUM
Phnom Penh · January 2009 - January 2011 Business Administration
Human Resource Management~Bachelor Degree NUM
Phnom Penh · October 2006 - October 2009 Bachelor of Human Resource Management
Accounting and Finance~Bachelor Degree NIB
Phnom Penh · October 2002 - October 2006 Accounting and Finance
Certificate & License
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Honor & Award
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