Bor SombunGroup General Manager at Memoire Hotel & Resorts Phnom Penh, Daun Penh
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My passion for the hospitality industry sector is equally matched by my experience in it, and I am confident that I can help your company meet any challenges it faces in the future. I am presently employed as Group General Manager at Memoire Hotel & Resort which is taking care of Memoire Siem Reap Hotels & Resort, where I have gained a reputation not only for my impressive work rate and integrity but also for my professional skills. The below resume will provide a more complete overview of my accomplishments. However, what it may not show is that I am a self-motivated individual, who is able to perform well under pressure & who can bring to the table solid capabilities in areas such as Front Office, Housekeeping, Human Resource, Administrative, Training, and Sales tasks and more on hospitality industry and taking care all operation in Property building.
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Group General Manager Memoire Hotel & Resorts
Cambodia · May 2019 - Present Properties: 1- Memoire Siem Reap Hotel & Resort 4 Star Property (70rooms) 2- Memoire D'Angkor Boutique 4 Star Property (48Rooms) The GM will provide comprehensive operations services with a clear focus on maximizing value, maximizing revenue opportunities, keeping costs down, increase the facilities and overall service levels to a higher standards, and providing accurate, timely property reporting. CHARACTERISTIC DUTIES AND RESPONSIBILITIES: • Coordinating and overseeing regular building maintenance and repairs. • Managing and directing cleaning and security staff and activities. • Preparing and carrying out emergency protocols and procedures. • Maintaining a safe environment for building occupants and visitors. • Preparing and monitoring maintenance budgets. • Negotiating and liaising with third-party service providers. • Conducting regular building inspections and preparing reports. • Ensuring facilities are in compliance with applicable policies, regulations, and building codes. • Responding to inquiries and requests by building tenants and resolving any problems or issues. • Ensure the proper operation of all residential areas • Detailing events and ensuring guest satisfaction • Hiring and overall management of hotel management & staff • Budgeting and financial management • Creating and enforcing business objectives and goals • Management of emergencies and other major issues involving guests • Preparation of the marketing, advertising, sales plans, programs and annual budget; daily operations, training, and directing of the sales staff • Many additional duties.
Director of Property (General Manager) Lyzones Corporation Co,ltd | Condo &Service Apartment, Phnom Penh Cambodia
Cambodia · November 2018 - May 2019 As a General Manager is managing the property, Deal with resident escalations, marketing the property, motivating your leasing and sales team and delegating and ensuring that service tickets are completed in a timely manner. Through each day, your savvy financial management and sales leadership ensure revenue and profitability is achieved. • Advertising and showing vacant properties to prospective tenants. • Processing applications and negotiating leases and rental rates. • Establishing and enforcing property rules. • Ensuring buildings and facilities are in compliance with local, state, and federal regulations. • Establishing maintenance and staff schedules. • Hiring, training, and monitoring staff. • Collecting or adjusting rent and security deposits, and keeping track of tenant accounts. • Investigating complaints and resolving conflicts. • Planning and overseeing renovations, maintenance, repairs, and services. • Handling clerical and administrative tasks and filing taxes. • Financial management including managing to a budget • Sales leadership including increasing lease renewals, new customer attraction, training leasing consultants and improving sales performance • Upkeep of the physical condition of the property to ensure an attractive property where value is evident and risks minimized • Team leadership including recruiting, development and management • Maintain excellent property performance by meeting effective occupancy, Resident satisfaction goals as defined. • Provide strong leadership to regional property managers including communicating mission, defining culture and motivating performance. • Day-to-day operations and provide guidance on issues related to finance, budgeting, human resources, marketing, contract negotiation, legal and compliance, and preventative maintenance. • Create standard processes, resource materials and implements end-user training.
General Manager & Director of Sale Marketing BEST WESTERN River Palace Hotel
Cambodia · May 2013 - November 2018 Best Western International Branding, Phnom Penh, Cambodia World Wide Hotel Chain 5000+ hotels over the world and No.1 in USA The General Manager is responsible for achieving optimal guest satisfaction and a good working environment to attain all set objectives. To achieve this, the Hotel Manager should run the hotel in accordance with the Standard Operating Procedures and Policies as set out by the company. The Hotel Manager shall see to the implementation of optimal and attractive products and services required to address the hotel’s target groups, based on pre-agreed marketing plans and budgets. The Hotel Manager shall ensure the correct production and distribution of information and promotion materials as agreed to. CHARACTERISTIC DUTIES AND RESPONSIBILITIES: • Draw up plans and budget concepts (revenues, costs, etc.); • Safeguard the realization, tracing and adjustment of deviations; • Developing improvement actions, carry out costs savings; • Guard/ controlling of cost price • Delivering of data and proposals for the budgets and investments. • Safeguard quality of operations (internal & external audits) • Coordinate planning of Department Heads and Assistant Managers with regard to time-tables, work schedules, employment of employees within the different services; solving of bottle necks; • Coordination of the execution of activities via instructions to the Heads of Departments/ Assistant Managers, supervision of the execution; • Determination of the workforce, recruitment and hiring of new staff, supervision of sufficient introduction, execution of performance reviews and training of staff. • Be accountable for responsibilities of department heads in their absence. • Many additional duties.
Room Division Manager Las Vegas Sun Hotel & Casino (Cambodia-Vietnam border)
Cambodia · January 2011 - January 2013 Room Division Team Manager is responsible for ensuring the smooth operation of guest services, valet services, concierge and uniformed services, housekeeping, laundry, and communications in an attentive, friendly, efficient, and courteous manner. Room Division Manager is also overall responsible for providing all guests with quality service while maximizing room revenue and productivity, and developing managers and employees. The duties and responsibilities of a Room Division Manager include: coordinating the organization and administrative functions in all areas of the Rooms Division; ensuring total compliance with standards of operation; ensuring that staffing is maintained at an appropriate level to match business demand; participating in all regular and ad hoc operational meetings and in the formulation of strategic business plans; establishing monthly reporting system to monitor; handling all guest complaints expeditiously to complete resolution; closely monitoring the financial performance of all departments, in particular monitoring all Rooms expenses to ensure that they are kept in line with budget; and providing solutions to improve problem areas and assisting in implementing corrective measures. • To ensure that resolution of the guest complaint and correspondence in a timely manner • Participate in field management strategies in order to maximize overall revenue • Coordinate with director of sale and marketing the reservation interface with the front office to ensure proper supply of inventories, forecasting and scheduling to ensure guest satisfy. • Communication with the guests and associates, both verbal and written, to answer the questions and provide clear indirection. • Organize and conducts department meeting in order to envelop, direct and maintain consistent service level within the Room Division. • Ensure that the associate well-being commitments are consistently meet in all room departments.
Ecommerce & Front Office Manager SOMADEVI ANGKOR HOTEL & SPA (4 Stars Hotel Standards)
Cambodia · January 2010 - January 2011 Section Under my supervision Reception, Reservation, Guest relation Agent, Concierge, Bell man, Health club, Massage room and indirect to Sale and marketing. Hotel Land 10000 sqm, In the heart of Siemreap town near KANDAL market, 4 stars. Hotel has 150 rooms, with 3 room category (superior, Deluxe& suite), 1 restaurant, 1 swimming pool, 1Somadevi bar, 1 health club, 1 birdy spa, 1 ball room ( capacity for 300paxs) • Control all document, work shop, which is related to Front office &head administration office • To carry out regular, meaningful performance appraisals conducted in such a manner that effective, open, two-way communication is maintained. • To draw up, in conjunction with the Resident Manager, meaningful succession and career plans for all staffs. • To ensure that department are conducting regular performance appraisals and drawing up appropriate action and developmental training plans for their subordinate managers, using job descriptions as a guide. • To ensure that the company's objective relating to labor turnover is achieved or bettered. • To compile and agree meaningful, achievable budgets through accurate research and application of in-depth knowledge of the industry. • To stay "close to the customer" and maintain effective communication with him at all times through a planned programmer of formal meetings and entertainment. • To ensure that complaints or problems are taken action without delay and that effective follow-up action takes place to avoid a recurrence. • To be aware of current trends in the industry and make suggestions how these could be implemented for the benefit of the company. • To maintain effective working relationships with line and staff functions to ensure the efficient opening of new contracts. • Responsible for the administrative and security of safe deposited room • Ensure posting are done correctly and accurately • Have full knowledge of all vouchers in use and be able to put them in to effect
Room Division Manager Angkor land hotel (4 Stars hotel Standard)
Phnom Penh · January 2009 - January 2010 Angkor land Hotel is 4 stars hotel located on the pride of Siem Reap in the Kingdom of Cambodia, just 15 minutes from Siem Reap Angkor International Airport, 20metres Behind Caltex station, Hotel have 69 rooms which divide with 4 category (superior, Deluxe, Suite and Executive suite), 1 restaurant, 1bar with daily live music banner, 1 swimming pool, 1 massage room, 1 fitness center and one ball room (capacity for 250packs). • Responsible for the general operation of both Front Office i.e. Reception, Reservations, Concierge and Switchboard and Housekeeping. • Responsible for E-commerce marketing online sale promotion, Apply room rate, Promotion package, check daily booking • Prepare sale forecast report • Renew and update new contract • Attendant meeting with Managing director for sale & marketing promotion • Good co-operation with travel agency • Responsible for Housekeeping department and Front Office Department • Spot checking of hotel rooms to ensure standards are maintained • Ensure correct staffing levels during peak and low occupancies • Authorize all leave schedules • Ensure control of expenditure is kept within budget • Responsible for negotiating and controlling contractors • Ensuring budgets set are achievable • Ensure uniforms, linen and toweling and all relevant operating equipment is controlled and sufficient for hotel needs. • Monitor staff trained to company specifications • Responsible for order of vehicles • Responsible for plants and décor • Review management rosters • Attend weekly executive and sales meetings • Attend General Manager’s briefings with Front Office and Housekeeping • Chair weekly room division meetings
Supervisor Front Office Sofitel Phogethra Royal Angkor Golf& Spa resort 5 Stars Luxury International Hotel (Accor Group)
Cambodia · January 2005 - January 2008 Section Under my supervision Reception, Reservation, Guest relation Agent, Bell man, Concierge, Internal Call centre room, Business centre, Boutique shop. • Reports directly to Front office Manager/Resident Manager. CHARACTERISTIC DUTIES AND RESPONSIBILITIES: • Show rooms and conduct hotel tour • Receive guests, Make recommendations, advice and sells rooms and related service • To be familiar with all room types, package plans, room rate etc. that would be require for performance of the daily job function • Make sure check in& check out as 5 stars standards • Check out standing balance to be clear the days • To know all procedures and adhere to them • Stays informed of all event happening within the hotel • Know how to put into effect emergency procedures • Hold a responsibility in up keeping the images of the hotel • Enters and updates information in the computer promptly and accurately • Check mail and messages for incoming and in-house guests and ensure prompt delivery • To effectively communicate by disseminating information to the relevant departments • Attends to guest needs and fulfil each request to the satisfaction of the guest as far as possible by auctioning the request or by redirecting this to the person responsible • Make self-available to guests to provide them with accurate information • Extends the best possible service to guest to ensure that they have the best possible stay • Assist in preparation of all reports, coordinates and ensure distributed • Assist Front office Manager in the preparation of forecasted reports
Senior Housekeeping Supervisor : Sofitel Phogethra Royal Angkor Golf& Spa resort (Pre-Opening Set up) 5 Stars Luxury International Hotel (Accor Group)
Cambodia · January 2000 - January 2005 • Supervisor: Executive Housekeeper • Other Supervision: Corporate Office. CHARACTERISTIC DUTIES AND RESPONSIBILITIES: • Maintains the cleanliness of all guest room, public spaces and back of the house areas excluding kitchen areas. Plans, directs and controls the Housekeeping and Laundry Department in a smooth and efficient manner. Provide a safe and orderly environment for both guest and employees .In charge of furniture and equipment upkeep of room. • Train employees so that they may develop good working. Habits in the Housekeeping and Laundry departments. Makes certain that all items needed by employees are in inventory. Analyses productivities and quality in order to keep costs level. • Interviews, hires, orient, and disciplines employees. • Conducts inspections of all hotel areas. • Prepare department job description for each job category. • Controls, requests and purchases all guest room and other supplies in order to maintain established pars. • Keeps record of linen inventory, uniforms and other applicable items. • Supervises and control Lost and Found. • Sets up and maintain an on-going training program for all job functions. • Meets with guests to handle complaints and requests • Works closely with Front Office and Engineering department to ensure best possible service. • Maintains close contact with outside contractors • Takes part in contact with outside contractors. • Take part in hotel activities. • Involved in annual budget process. • Maintains good will, sense of fairness and an open door policy towards employees. • Frequently tests new products and materials find better ways to do the job. • Maintains all machinery used in the department. • Sets up a preventative maintenance schedule to avoid break down. • Stays in close contact with other department heads and management.
Reservation Supervisor City Angkor Hotel
Cambodia · January 1998 - January 2000 Reservation Supervisor
Education
Bachelor's degree, Tourism and Travel Services Management Build Bright University Cambodia
Cambodia · October 2000 - October 2004 Bachelor's degree, Tourism and Travel Services Management ·
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