IT supports HTN network
Phnom Penh · December 2019 - Present 2019-Present : IT support Officer at HTN Networks
√ Monitoring Inbound/Outbound of network traffic.
√ On site and remote support to customer mainly relate to internet issue.
√ Configure Firewall, Router, Switch and wireless access point, qos.
√ Explaining company services to client, collecting feedbacks.
√ Troubleshoot network connection customer end such cable and configuration
√ Work closely with engineer team to maintain and facilitate customer in good service.
√ Diagnosing and figuring out software/hardware Faults-Work closely with leader
√ Survey cable before team install to running the cable for customer
√ Support customer Investigate, and troubleshoot network relate with issue
√ Support customer relate with internet issue via phone and social media
√ Make report monthly for leader team.