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Call Centre Supervisor BV Mekong Petroleum Import Export Co.,Ltd
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02/05/2021 07:16:07
Roles & Responsibilities: 
  Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products and others. 
  Ensuring agents understand and comply with all call center objectives, performance standards, policies, and guidelines. 
  Answering agent questions regarding best practices or difficult calls. 
 Identifying operational issues relating to call system and suggesting possible improvements. 
 Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary. 
 Preparing reports and analyzing data to assist management as they determine call center goals and report to the Marketing Associate 
 Working with other supervisors and Marketing Manager to support agents and maximize customer satisfaction. 
 Qualifications & Requirements 
  Bachelor’s Degree in Communications or other management related field 
 Call center, customer service, or supervisory experience is required. 
 Proficiency with technology, especially computers, software applications, and phone systems. 
 Having an experience with 3CX System is an advantage 
 Exceptional Khmer verbal and written communication skills. 
 Ability to coach, train, and motivate employees and evaluate their performance. 
 Excellent problem solving, leadership, and customer service skills. 
 Analytical, efficient, and thorough. 
 Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.  
Bright Victory Mekong Petroleum Import-Export Co., Ltd Address: #46A, Monivong Blvd, Sangkat Sras Chork, Khan Daun Penh, Phnom Penh. Telephone: 023 992 092 or Email: hr@bvmpetroleum.com     
1 - 3 years
Negotiate
1 candidate
03/05/2021 07:11:45
Full Time
Senior Level
Phnom Penh, Daun Penh
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