Cambodia
Customer Service Senior OfficerToyota (Cambodia) Co., Ltd
3 like 1 applies 10 views
12/29/2020 10:24:47
Division : Customer Service
1. Job Requirement 
  • University degree in General Management or other related fields 
  • Good knowledge of communication 
  • Good teamwork and interpersonal skills 
  • Speedy and accuracy jobs requirement 
  • Good at problem solving 
  • Strong time management and result-oriented toward the job 
  • Logical thinker, able to work efficiently with raw data and provide analysis Proficiency in English language 
2. Job Description 
  • To set KPI for each dealer following the annual budget plan 
  • To monitor performance and provide field support to each dealer through regular meeting for a better improvement 
  • To develop visualize tool for supporting dealer operation 
  • To ensure the good implementation of Customer Service process 
  • To support on warranty policy and Standard Operating Procedure (SOP) 
  • To collaborate with Customer Relation department to enhance appointment activity, Periodic Maintenance reminder, Post Service Follow Up, and Customer Satisfaction Index to achieve high customer retention 
  • To collaborate with Customer Service marketing for a better understanding on operation performance of each dealer and seek for improvement 
  • To ensure timely and accurate Customer Service report 
  • To perform other tasks assigned by Management 
 How to apply 
Interested candidates are requested to submit a Cover Letter and detailed CV stated position clearly with a current photo to the address below: 
  • TOYOTA (CAMBODIA) CO., LTD. 
  • Human Resource & General Affairs Division Russian Federation Blvd, Phum Borey 100 Khnong, Sangkat Tuk Thla, Khan Sen Sok, Phnom Penh, Kingdom of Cambodia 
  • Or E-mail: recruitment@toyota.com.kh 
  • Tel: 017 333 521 / 017 222 077 / 086 333 198 
  •  Only shortlisted & qualified candidates will be notified. Resumes will be kept confidentially and non-returnable.  
1 - 3 years
Negotiation
1 candidate
01/29/2021 10:22:22
Full Time
Experience Level
Phnom Penh, Sen Sok
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