Specialist, Customer Relation Manulife (Cambodia) Plc.
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12/20/2020 09:42:56
1. Job Description Key Responsibilities:
  • Build and maintain business relationships with our clients, and ensuring that they receive an excellent customer service they need 
  • Further improve customer centricity with efficiency and effectiveness in providing customer satisfaction with reliable and advance notices and persistency improvement 
  • To service customer inquiries and deliver excellent service through communication & teamwork 
  • To focus on portfolio enhancement, reinstatement, policy change request, policy assignment, as well as focus on the acquisition of new Privilege customers 
  • To call/SMS/follow up with clients and log clients’ feedback as assigned by direct line manager. 
  • Coordinate and work with frontline team to ensure clients’ policies are renewed and proper status/feedback registered. 
  • Act as a middle person to ensure proper processes are followed.
  • Go extra mile to engage with customers/very good customers’ orientation and ability to adapt and respond to different types of characters. 
  • Good ability to handle customers’ complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution is done on a timely manner. 
  • Analyze the trends and provide calls to action to senior management team on a timely manner. • Perform other tasks as assigned by Manager, Customer Relations 
2. Job Requirements Qualification: 
  • A Bachelor’s degree or equivalent certification 
  • A minimum of 1 to 3 years experiences in Customer Service 
  • Strong service delivery customer focus, teamwork, and result oriented 
  • Literate in MS Office, including Word, Excel, PowerPoint, internet and MS Outlook 
  • Experienced in advance excel is an advantage
  • Mature with a strong personal drive
  •  Strong customer focus and follow-up skills 
  • Strong communication and interpersonal skills
  • Good command of spoken and written English and local language
  • Responsible and demonstrated ability to work under pressure
How to apply: 
 Tel: 070222464 
 Location 104 Russian Federation Blvd | Phnom Penh, Phnom Penh
1 - 3 years
1 candidate
01/20/2021 08:43:17
Full Time
Experience Level
Phnom Penh, Tuol Kork
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