Specialist, Customer Relation
Manulife (Cambodia) Plc.
1. Job Description Key Responsibilities:
Build and maintain business relationships with our clients, and ensuring that they receive an excellent customer service they need
Further improve customer centricity with efficiency and effectiveness in providing customer satisfaction with reliable and advance notices and persistency improvement
To service customer inquiries and deliver excellent service through communication & teamwork
To focus on portfolio enhancement, reinstatement, policy change request, policy assignment, as well as focus on the acquisition of new Privilege customers
To call/SMS/follow up with clients and log clients’ feedback as assigned by direct line manager.
Coordinate and work with frontline team to ensure clients’ policies are renewed and proper status/feedback registered.
Act as a middle person to ensure proper processes are followed.
Go extra mile to engage with customers/very good customers’ orientation and ability to adapt and respond to different types of characters.
Good ability to handle customers’ complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution is done on a timely manner.
Analyze the trends and provide calls to action to senior management team on a timely manner. • Perform other tasks as assigned by Manager, Customer Relations
2. Job Requirements Qualification:
A Bachelor’s degree or equivalent certification
A minimum of 1 to 3 years experiences in Customer Service
Strong service delivery customer focus, teamwork, and result oriented
Literate in MS Office, including Word, Excel, PowerPoint, internet and MS Outlook
Experienced in advance excel is an advantage
Mature with a strong personal drive
Strong customer focus and follow-up skills
Strong communication and interpersonal skills
Good command of spoken and written English and local language
Responsible and demonstrated ability to work under pressure
How to apply:
Location 104 Russian Federation Blvd | Phnom Penh, Phnom Penh
Skill & Language
1 - 3 years
Salary / Commission
Phnom Penh, Tuol Kork
Recruitment Manager at Manulife
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