German Advisor

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Sitel Portugal
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November 03

The Job.

  •  Inbound support (e.g. technical assistance and advice on Smart Mobility and E-Performance Services for both customers and dealers, such as administration of customer accounts, registration or operating issues, charging network, parking services, Porsche Drive, etc.)
  •  Cross-sales (e.g. clarification of contract-related questions, extending subscriptions, etc.)
  •  Outbound support (e.g. related Smart Mobility or e-Performance Services)
  •  Case monitoring (Monitoring, handling and - if necessary – escalation of open cases)
  •  Response Card (e.g. handling of response cards, administration of opt.-ins and opt.-outs)

We celebrate successes and reward our people for the hard work they do every day.

  •  Competitive wages
  •  Performance bonus
  •  40 hours/ week
  •  Private healthcare & dental insurance (after six months of employment)
  •  Fun and engaging company-wide initiatives; like our SitelFit wellness program

Our selection.

  •  German native/ proficient level
  •  English advanced level (minimum C1)
  •  No employment termination due to just cause in work history
  •  Knowledgeable in Windows-based and Microsoft Office Applications
  •  Secure handling of IT systems
  •  Excellent listening and written/oral communication skills in supported languages
  •  High passion for automotive topics and digital technologies
  •  Make empowerment business decisions with little guidance
  •  Demonstrate out of the box thinking in order to resolve customer concerns
  •  Proficient documentation and note-taking; must be able to clearly document information
  •  Maintain a clear understanding of policy and procedures and warranty coverage
  •  Understand the geography of the respective markets working for and being able to identify regions and provinces
Skill & Language
German native/ proficient level
4 - 6 years
N/A
1 candidate
December 05
Full Time
Experience Level
Sesimbra, Área Metropolitana de Lisboa
Sitel Portugal4 jobs · Lisbon, Área Metropolitana de Lisboa
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