Customer Service Representative
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Resolve existing customers cases in a courteous and timely manner while ensuring that all necessary information, options and acceptable solutions are provided.
Demonstrate good judgment towards complex situations by negotiating and making decisions when is needed.
Make sure that all customers inquiries are properly and efficiently handled by arranging returns, exchanges, refunds and other services
Partner with affiliated service providers to resolve customers cases.
Provide customers with a forum to express their concerns and react in a professional and empathetic manner.
Ensure a seamless customer service experience by properly documenting the customers’ issues, discussions, and negotiations.
Use available resources to educate yourself on products, services, and customer interaction techniques.
Support the team with any additional duties, as required.
You are a people-person and can strike up a conversation easily
You can juggle multiple priorities while keeping a smile on your face
You have amazing attention to detail and are consistent in your approach
You love customers and are confident in communicating with them in a polite and friendly manner
High stress tolerance — thrives in a high-pressure environment
Skill & Language
1 - 3 years
Salary / Commission
Lisbon, Área Metropolitana de Lisboa
17 jobs · Lisbon, Área Metropolitana de Lisboa
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