Customer Service Representative

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Webhelp
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November 02

RESPONSIBILITIES:

  • Resolve existing customers cases in a courteous and timely manner while ensuring that all necessary information, options and acceptable solutions are provided.
  • Demonstrate good judgment towards complex situations by negotiating and making decisions when is needed.
  • Make sure that all customers inquiries are properly and efficiently handled by arranging returns, exchanges, refunds and other services
  • Partner with affiliated service providers to resolve customers cases.
  • Provide customers with a forum to express their concerns and react in a professional and empathetic manner.
  • Ensure a seamless customer service experience by properly documenting the customers’ issues, discussions, and negotiations.
  • Use available resources to educate yourself on products, services, and customer interaction techniques.
  • Support the team with any additional duties, as required.

PERSONALITY TRAITS;

  • You are a people-person and can strike up a conversation easily
  • You can juggle multiple priorities while keeping a smile on your face
  • You have amazing attention to detail and are consistent in your approach
  • You love customers and are confident in communicating with them in a polite and friendly manner
  • High stress tolerance — thrives in a high-pressure environment


Skill & Language
Customer Service
1 - 3 years
N/A
1 candidate
December 04
Full Time
Experience Level
Lisbon, Área Metropolitana de Lisboa
Webhelp17 jobs · Lisbon, Área Metropolitana de Lisboa
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