Customer Support

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SpotOn Connections
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November 05

Responsibilities:

  • You will be a single point of contact for advertisers and agencies (SMB) for different types of inquiries in Dutch
  • You will solve product related technical issues and any other inquiries about the platform and the products
  • You will be able to manage all different types of inquiries generated via inbound channels such as chat, email and social media messenger
  • As a representative for the social media platform you will provide post-sales support
  • You will take an active role in providing excellent and nimble customer service experience
  • You will look for ideas to enhance service and improve the overall customer advertising

Requirements:

  • Fluent, verbal and written in Dutch and in English
  • University degree in Marketing or any other relevant fields is a plus
  • Customer Service experience is preferred
  • Experience in social media and/or digital marketing is a plus
  • Excellent written and verbal communication skills
  • Ability to multitask & work under pressure
Skill & Language
Customer Relations
Customer Service
1 - 3 years
Negotiation
1 candidate
December 06
Full Time
Executive
Berlin, Berlin
SpotOn Connections5 jobs · Berlin, Berlin
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